Refund policy

14-Day Refund Policy for Makeup Products

We want you to love your makeup products! If for any reason you are not completely satisfied with your purchase, we offer a 14-day refund policy to ensure your happiness. Please read the following terms carefully:

  1. Eligibility for Refund:

    • To be eligible for a refund, items must be returned within 14 days of the purchase date.
    • The makeup product must be in its original packaging and unused.
    • Opened or used products, unless defective, are not eligible for a refund for hygiene and safety reasons.

  2. Requesting a Refund:

    • To initiate a refund, please contact our customer service team at [insert contact email or phone number].
    • Provide your order number, the item you wish to return, and a brief explanation for the return.

  3. Return Process:

    • Once your request is approved, you will be given instructions on how to return the product.
    • You are responsible for the return shipping costs unless the item is defective or an error was made by us.

  4. Refund Method:

    • Refunds will be processed back to the original method of payment once the returned product is received and inspected.
    • Please allow up to 7-10 business days for the refund to reflect in your account after processing.

  5. Defective or Incorrect Items:

    • If you receive a defective or incorrect item, please notify us within 48 hours of receiving your order. We will provide you with a return label and a full refund or replacement.

  6. Non-Refundable Items:

    • Gift cards, sale items, and personal care products that have been opened cannot be returned.

  7. Changes to the Policy:

    • We reserve the right to update or change this refund policy at any time. Changes will be posted on our website.

Thank you for shopping with us! We appreciate your understanding and hope you have a wonderful experience with our makeup products. If you have any further questions, please feel free to reach out.